Privacy Policy: Mind Liberation Psychology Consultancy (MLPC)

 

Last Updated: 26 / 02 / 2026

Mind Liberation Psychology Consultancy (MLPC) (“we”, “our”, “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and online appointment booking system.

By using our website or booking an appointment, you agree to this Privacy Policy.

 1. Information We Collect

When you book an appointment through our website, we may collect:

  • Full Name
  • Mobile Number
  • Email Address
  • Appointment details (consultant selected, date and time)
  • Any additional information voluntarily provided during booking

We may also collect limited technical information such as IP address, browser type, and access time for security purposes.

2. How We Use Your Information

Your information is used strictly for:

  • Scheduling and managing appointments
  • Sending appointment confirmations
  • Sending reminder notifications (24 hours and 4 hours before your appointment)
  • Contacting you regarding your booking
  • Maintaining internal records
  • Ensuring system security and preventing misuse

We do not use your information for unrelated marketing purposes unless you explicitly consent.

3. Confidentiality of Psychological Services

As a psychology consultancy, we understand the sensitive nature of your information.

All appointment data and client details are treated with strict confidentiality and handled in accordance with professional ethical standards.

 4. Data Sharing

We respect your privacy.

  • We do NOT sell, rent, or trade your personal information.
  • We do NOT share your personal data with third parties for marketing purposes.

Your information may only be shared:

  • If required by law or legal process
  • To protect the rights and safety of MLPC and its clients
  • With secure technical service providers who operate our booking system and communication services (strictly for operational purposes)
5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

Our booking system includes OTP verification and secure access controls to protect your data.

6. Data Retention

Your information is retained only for as long as necessary for appointment management, record-keeping, and legal compliance.

7. Your Rights

You may:

  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal and professional record-keeping requirements)
  • Contact us with any privacy-related concerns
9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page.

10 . Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Mind Liberation Psychology Consultancy (MLPC)
Email: tsepangmajara@gmail.com
Phone: +266 63187055 / +266 53306816
Address: MetCash Building, Room 128
Maseru 100, Lesotho